Frequently Asked Questions

We are a ‘human’ company and in the event of any problems our first wish is to resolve matters to the satisfaction of our customers; to that end we shall endeavour not to hide behind this “legalese”.

Important Information

• 1 metre is our minimum order for cut lengths of fabric.

• We are unable to accept returns of cut lengths, so please ensure that you have double checked your measurements before ordering.

• We endeavour to represent the colours of our fabrics as accurately as possible. If you require to match wallpaper, paint colours or other fabrics with our products, please request a small sample before ordering as the actual colour may differ from the representations on your computer screen.

• Sample swatches can be supplied at £1 each. Order online

Our Fabrics

Kilting Fabric

• Suitable for making kilts and other items for which you require a shuttle woven selvedge.

Worsted Fabric

• Suitable for making garments and home furnishings intended for relatively light usage.

Tweed Fabric

• Suitable for making garments and home furnishings intended for light to medium usage.

Please Note

• Our fabrics are all made from 100% Pure New Wool and we recommend dry cleaning for garments and loose home furnishings.

• Flame retardant linings should always be used where appropriate for home furnishings.

• Home furnishings made from 100% wool should not be placed in direct sunlight.

Payment Methods

• Most major debit and credit cards are accepted in our online shop.

• We use real time currency conversion to offer prices in other currencies (currently USD, EUR, CAN, AUS)

Please note

• when completing payment the cart will automatically revert to GBP

Shipping & Taxes

• In the UK our scarves are sent free of charge.

• For other costs please refer to delivery page.

• Goods may be subject to import duties and taxes outside the UK, which are levied once a shipment reaches your country. Knockando Woolmill cannot be held responsible for these charges which must be paid for customs clearance.

Delivery Times

• Subject to availability we aim to dispatch your order within 1-2 working days of receipt.

• Actual delivery time will vary depending on address and size of parcel but we would expect you to receive the goods within 2-3 working days of dispatch (UK orders only).

• If you are concerned about the delivery of a package please contact us on 01340 810345 or via and we will track it for you.

• If you need to have the goods by a specific date, please contact us on 01340 810345 or via between 9am and 5pm, Monday to Friday.


• If you would like to cancel your order before it has been shipped, please contact us on 01340 810345 or via between 9am and 5pm, Monday to Friday to amend the order.

• Unfortunately we cannot cancel an order once it has been shipped.

Returns, exchanges and refunds

• Please note that unless faulty we are unable to accept returns on our cut lengths of fabric.

• We recommend that fabric is checked before making into garments or home furnishings as Knockando Woolmill cannot be held responsible once the fabric has been cut.

• You may however occasionally want to return items which are not suitable and would ask that they are returned to us within 14 days to:

Returns Department
Knockando Woolmill Company Ltd.
The Woolmill
Moray AB38 7RP

• Items will be refunded or exchanged providing they are returned unused in the original packaging and by a safe shipping method.

• Please ensure you include your name and all contact details with the returned items.

Cookie & Privacy Policy

• Please see our Cookie and Privacy Policy for full details.